About Us
The United States Tennis Association, Northern California Section (USTA NorCal), based in Alameda, Calif., is a not-for-profit volunteer-based organization dedicated to promoting and growing the game of tennis across Northern California and Northwest Nevada since 1953.
As one of the 17 geographic sections of the USTA, the governing body of tennis in the United States, USTA NorCal is deeply rooted in its commitment to building an active and engaged tennis community. USTA NorCal engages audiences across every level of the community and brings tennis to a diverse set of players of all ages, backgrounds and skill levels. From grassroots tennis in the parks and organized leagues and tournaments to tennis scholarships, grants and education resources, the community is the driving force behind all tennis in Northern California.

Our Philosophy
MISSION:
To promote and develop the growth of tennis as an inclusive and inviting lifetime activity in the Northern California section.
VISION:
To be a trusted, inclusive and proactive provider and partner in advocating for tennis as a healthy and accessible lifetime activity that impacts lives in positive ways.

Staff Directory
Meet the individuals spearheading USTA NorCal’s various programs. Whether you have questions, need more information or just want to connect, find the right contact person for your program of interest below. Feel free to reach out. We're here to help!
Operations & Strategy

Administrative Specialist
Melissa Negri
1-510-263-0445
Adult Competition
Junior Competition
Community Programs
Contact Troy Rondeau for the following areas:
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North Counties: Del Norte, Siskiyou, Modoc, Humboldt, Shasta, Lassen, Trinity, Mendocino, Tehama, Plumas, Glenn, Butte, Sierra, Lake, Colusa
Leadership
Meet the leaders behind USTA NorCal's strategic direction. Find contact details for each member and stay informed with USTA NorCal’s Board meetings calendar and past minutes. Join us as we pave the path to success with transparency and dedication.

Board of Directors

President
Christine Costamagna

Vice President
Andrea Barnes

Treasurer
Mike Dickey

Secretary
Andrea Norman

Delegate
Pam Sloan

Parliamentarian
Craig Pasqua
Director
Director
Director
Director
Director
Director
Director
Director
Director
Director
Director
Director
Director
Ex Officio Director
Director
Advisory Director
Advisory Director
*General Counsel
*The General Counsel is not a member of the NorCal Board of Directors (BOD).
Upcoming Board of Directors Meetings
Meetings are held at 6:30 PM, on the 3rd Wednesday of each month, unless indicated below.
2025 BOD Meeting Schedule:
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January 15 - Agenda
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February 19 - Agenda
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April 16 - Agenda
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May 21 - Agenda
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June 18 - Agenda
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August 20 - Agenda
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October 15
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Annual Meeting and Election
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Date: Saturday, November 1, 2025
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Time: 10:00 am
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Location: San Ramon Marriott - 2600 Bishop Drive, San Ramon, CA 94583
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Booklet: 2025 Election Booklet
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Bylaws: Proposed Restatement of Bylaws
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Member Organizations: 2025 Active Members
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Voting Materials: Proxy Card, Proxy Signer's ID Form
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December 10
Meeting Minutes & Resolutions
2021
1/20 2/3 2/17 3/17 4/12 4/21 5/19 6/7 7/21 8/18 9/15 10/20 11/6* 11/17 12/8
20202/19 5/20 6/17 8/19 10/21 11/7* 12/9
20192/20 4/16 6/19 8/21 10/16 11/2* 12/11
20182/21 4/18 5/16 6/20 8/15 10/17 11/3* 12/12
20172/17 4/19 5/17 6/21 8/16 10/18 11/4* 12/13
20161/16 2/17 4/20 5/18 6/15 8/17 10/19 11/5* 12/14
* Indicates Annual Meeting minutes
2015
1/21 2/18 3/18 5/20 6/17 8/19 10/21 11/14* 12/16
20142/19 4/16 5/21 8/20 10/15 11/8* 12/17
20132/20 3/26 4/17 5/15 6/19 8/21 10/16 11/9*
20122/8 4/18 5/18 6/20 8/15 10/17 11/3* 12/12
20112/16 3/23 5/18 6/15 6/15 8/17 10/19 11/12* 12/14
20102/17 3/17 4/21 6/16 8/18 10/20 11/6* 12/15
* Indicates Annual Meeting minutes
2009
1/21 2/18 3/25 4/15 5/20 6/17 8/19 10/21 11/7* 12/16
20081/16 2/20 4/23 5/21 6/18 7/30 8/20 9/17 10/15 12/8 12/17
20071/17 2/21 3/21 4/18 5/20 6/20 7/20 8/15 9/12 10/17 12/4 12/12
20061/18 2/15 3/15 4/19 5/17 6/21 7/19 8/16 9/13 9/27 10/18 11/4* 11/4 12/13
20051/19 2/16 3/9 4/20 5/18 6/15 7/20 8/17 9/21 10/19 11/5* 12/8
20041/14 2/18 3/17 4/21 5/19 6/16 8/18 9/22 10/20 11/6* 12/8 12/16
* Indicates Annual Meeting minutes
Committees
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Committees
Committees play a vital role in advancing USTA Norcal’s mission of promoting tennis as an inclusive and lifelong activity in Northern California and Northwest Nevada. These committees provide essential support to our staff, assisting in idea development, player engagement and the promotion of tennis across the region. Join us as we work together to shape the future of tennis in Northern California.
Join a USTA NorCal Committee Member
Ready to play a key role in shaping the growth of tennis in the NorCal section? We're actively seeking dedicated individuals to become USTA NorCal Volunteer Committee Members. If you're interested, click the button below to submit your interest. Your contribution can make a real impact. Let's work together to strengthen the tennis community in our section!
Within a reasonable time after their election, the President shall appoint chairmen of the following committees* and may also appoint the members of the committees. Other committees may be appointed by the President when they believe it will serve the best interests of NorCal. All groups marked with a ** are task forces, and are not considered committees.
Charge: The purpose of the Adaptive Tenn Committee is to give tennis players with intellectual and physical disabilities the opportunity to participate in the game of tennis.
Members: Samir Mahir (Chair), Mylene Martin (Vice Chair), Marsten Anderson, Sandy Kazanjian-Gostanian, Carl Mendoza
Staff Liaisons: Christy Perez
2025 Minutes: 2/18, 3/18
Archived Minutes: Click here
Charge: The purpose of the Adult Leagues Committee is to promote and provide recreational and competitive league team opportunities for players aged 18 and over.
Members: Andrea Barnes (Chair), Leslie Airola-Murveit, Anoosh Davoudzadeh, Marilyn Morrell-Kristal, Tuesdai Powers, Paul Startz, Damon Levy, Jennifer Holmes
Staff Liaisons: Michelle Wilson
2025 Minutes: 3/31, 4/21, 6/2, 6/16, 8/4, 8/18
Archived Minutes: Click here
Charge: The purpose of the Adult League Grievance Appeal Committee is to review and decide upon all appeals of grievance decisions made by the USTA Adult League Grievance Committee, within the parameters of the USTA League Regulations.
Members: Annette Clear (Co-Chair), David Holland (Co-Chair), Anna Elefant, Chris Garigliano, David Gendreau, Jason Goodrick, Lucas Heller, Rosalyn Moya, Lorraine Randall,
Henry Soong, Gary Takemoto, Akash Zaveri
Staff Liaisons: Michelle Wilson
2025 Minutes:
Archived Minutes: Click here
Charge: The purpose of the Adult League Grievance Committee is to review and decide upon all USTA Adult League Grievances within the parameters of the USTA League Regulations.
Members: Sarah Robinson (Chair), Jeff Bennett, Christopher Chen, Sandy Eggers, Carlo Guariento, Anne Herrera, Nick Kim, Lynn Losande, Shiraz Madan, Jonathan Maze, Glenn McBee, Hoc Vu
Staff Liaisons: Michelle Wilson
2025 Minutes:
Archived Minutes: Click here
Charge: The purpose of the Adult League Medical Appeals Committee is to review and decide upon all medical appeals within the parameters of the USTA League Regulations.
Members: Alisa Yee (Chair), Ludwig Lin, Karla Lovett, June Ong, Sam Pleasure, Alan Roth, Tamara Taber, Jessie Lim
Staff Liaisons: Michelle Wilson
2025 Minutes:
Archived Minutes: Click here
Charge: The purpose of the Committee is to develop, promote, and monitor the Adult Tournament system within the Northern California Section to ensure that it:
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Retains and grows participation; and
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Provides players of all abilities and backgrounds the opportunity to compete in recreational and competitive tournaments.
Members: Leslie Airola-Murveit (Chair), Luis Reis (Vice Chair), Darrin Cohen, Mark Fairchilds, Mariko Fritz-Krockow, Brian Martinez, Andie Mouzes, Craig Pasqua, Wendell Pierce, Michael Rogers, Marina Wills
Staff Liaison: Joanna Broda-Schunck
2025 Minutes: 1/22, 3/19, 4/23
Archived Minutes: Click here
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Members: David Panconi (Chair), Andrea Barnes, Gordon Collins, Martha Ehrenfeld, Tony Mras, Carrie Zarraonandia
Staff Liasion: Cherryl Silva
Charge: Subject to supervision of the Board of Directors, the Audit Committee's purpose is to recommend to the Board the retention and, when appropriate, termination of the independent certified public accountant to serve as auditor, and may negotiate the independent auditor’s compensation, subject to approval by the Board.
Members: Jack Walker (Chair), Andrea Norman, Jason Scalese, Keith Wheeler
Staff Liaisons: None
2025 Minutes:
Archived Minutes: None
Charge: The purpose of the Committee is to identify individuals and organizations that have made significant contributions to the game of tennis and the USTA NorCal Section.
Members: Anna Elefant (Chair), Jim Coyne, David Panconi, Linda Peltz
Staff Liaison: Summer Verhoeven
2025 Minutes:
Archived Minutes: Click here
Charge: The purpose of the Committee is to prepare the annual proposed budgets for the Board of Directors and review the impact on the USTA NorCal budget in respect to USTA NorCal programs that significantly impact the budget.
Members: Mike Dickey (Chair), Shaun Chaudhuri, Karen Chen, Frank Li, Jason Scalese, Jack Walker, Keith Wheeler
Staff Liaison: Bernadette Lange
Archived Minutes: Click here
Charge: To create a network of coaches in the section that promote the player development pathway by supporting the Early Development (EDC) Camp structure, Team NorCal and identifying players that are strong candidates for TEAM USA Regional Camps that will help train a continuous wave of fundamentally sound 8-14-year-olds in alignment with the USTA Teaching and Coaching Philosophy.
Members: Carrie Zarraonandia (Chair), Andrea Barnes, Todd Dissly, Nick Fustar, Philip Graham, Vivian Li, Francisco Lopez, Stephanie Luk, Ogidi Obi, Pablo Pires de Almeida, Alex Poorta, Peter Wright, Stephanie Kusano Wallace
Staff Liaison: Lani-Rae Green
2025 Minutes:
Archived Minutes: Click here
Charge: The purpose of the Community Programs Committee is to promote, develop, and evaluate all grassroots and activation programs to increase tennis participation in local communities.
Members: Dan Klement (Chair), Onawa Gutierrez, Jana Klein, Matthew Nagle, David Panconi, Mary Ryniewicz, Wing-Yan So, Camilla Sutherland
Staff Liaison: Troy Rondeau
2025 Minutes:
Archived Minutes: Click here
Charge: The purpose of the Committee is to:
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When appropriate, propose new provisions or amendments to the USTA NorCal Bylaws; and
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Review the form of new provisions or amendments to the USTA NorCal Bylaws proposed by other proposers to reduce ambiguity, promote clarity and keep all provisions of the same in conformity with each other and with the USTA Bylaws.
Members: Jason Scalese (Chair), Leslie Airola-Murveit, Andrea Norman, Linda Peltz, Jon Toney, Keith Wheeler, Scott Winn
Staff Liaison: Summer Verhoeven
Archived Minutes: Click here
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Charge: The purpose of the Committee is to advise and collaborate with USTA NorCal staff, the USTA Network and overall tennis industry to promote greater diversity and inclusion in tennis player participation and in USTA NorCal services, activities, events and programs.
Members: Silvia Duenas-Bielser (Chair), Amy An, Larry Atkins, Mariko Fritz-Krockow, Michael Loleng, Samir Mahir, Tina Marie Murray, Carl Mendoza, Vince Owens
Staff Liaisons: Troy Rondeau
Archived Minutes: Click here
Charge: The purpose of the Committee is oversight and investigation of personnel matters of USTA NorCal and issuing recommendations and actions to the Board of Directors for approval and implementation.
Members: Pamela Sloan (Chair), Andrea Barnes, Mike Dickey, Caroline Sheu, Kate Walker
Staff Liaisons: Summer Verhoeven
2025 Minutes:
Archived Minutes: Click here
Members: Christine Costamagna (President), Andrea Barnes (Vice President), Pam Sloan (Delegate), Mike Dickey (Treasurer), Andrea Norman (Secretary), Summer Verhoeven (Executive Director)
2025 Minutes: 7/18
Charge: The purpose of the Committee is to plan, manage, and execute the large annual event of the USTA NorCal Hall of Fame. The committee creates an event that reflects the mission of the USTA NorCal and honors those who have made valuable contributions to the sport.
Members: Linda Peltz (Chair), Steve Cornell, Anna Elefant, Peter Wright
Staff Liaisons: Melissa Negri2025 Minutes: 4/22
Archived Minutes: Click here
Members: Steve Cornell (Chair), Gordon Collins, Mark Fairchilds, Peanut Harper, Andrea Norman, Linda Peltz, Wendell Pierce, Lynne Rolley, Peter Wright
Staff Liaisons: Summer Verhoeven
2025 Minutes:
Archived Minutes: Click here
Members: Jack Walker (Chair), Shaun Chaudhuri
Staff Liaisons: Summer Verhoeven
2025 Minutes:
Archived Minutes:
Charge: The purpose of the Committee is to develop, promote, and monitor the junior ranking tournament system within the Northern California Section to ensure that it:
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Retains and grows participation; and
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Provides players of various ages, abilities, and backgrounds the opportunity to develop to the highest competitive level possible.
Members: Andrea Norman (Chair), Matt Brunner, Suzy Cossette, Jason Ho, Cesar de Oliveria, Luis Reis, Caroline Sheu
Staff Liaisons: Tommy Tu
2025 Minutes: 3/12
Archived Minutes: Click here
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Charge: The purpose of the Committee is to promote, develop, and evaluate the Net Generation in Northern California to provide a foundation for increased local play opportunities and Junior Team Tennis that is in alignment with the American Development Model (ADM) in both individual and team aspects.
Members: Ogidi Obi (Chair), Andrea Barnes (Vice Chair), Pablo Alvarado, Todd Dissly, Shahand Esmaeili, Joe Grech, Lou Maunupau, David Panconi, Carrie Zarraonandia
Staff Liaison: Trey Astbury
Archived Minutes: Click here
Charge: The purpose of the Marketing Committee is to create and implement strategic marketing initiatives that support the overall organization’s mission to grow and promote tennis across the USTA NorCal Section.
Members: Caroline Sheu (Chair), Gourab Basu, Lauren Goody, Nancy Moya, Jason Scalese, Rhea Wadia, Scott Winn
Staff Liaison: Summer Verhoeven
Archived Minutes: Click here
Charge: The purpose of the Committee is to nominate the slate of directors for the USTA NorCal Board of Directors in accordance with the applicable provisions of the USTA NorCal Bylaws.
Members: Marilyn Morrell-Kristal (Chair), Linda Peltz, Jon Toney, Alisa Yee
Staff Liaison: Melissa Negri
2025 Minutes:
Archived Minutes: Click here
Charge: The purpose of the NTRP Self-Rate Appeals Committee is to fulfill the requirement set forth in the USTA Adult League Regulations that each Sectional Association must designate a committee to handle Self-Rate Appeals for those who appeal their assigned self-rating level.
Members: Marilyn Morrell-Kristal (Chair), Michael Bedard, Carol Kim, Damon Levy, Lorraine Randall, Jon Toney
Staff Liaison: Michelle Wilson
2025 Minutes:
Archived Minutes: Click here
Charge: The purpose of the Committee is to recruit, train, and retain umpires and referees for the USTA NorCal Section.
Members: Chris Preston (Chair), May Bhetraratana, Tony Jelinek, Cheri King, Tom McTighe, Craig Pasqua, Joan Vormbaum, Kevin Ware
Staff Liaison: Vinod Herur
2025 Minutes:
Archived Minutes: Click here
Charge: The purpose of the Committee is to encourage Parks and Recreation agencies to engage in USTA NorCal programs, events, and activities, and utilize the Park and Recreation agency as a tennis delivery system to grow tennis.
Members: Pam Sloan (Chair), Mark Shahan (Vice Chair), Bill Conway, Eric Broque, Martha Ehrenfeld, Antwan Graves, Mark Hansen, Trina Slapeka, Alison Vidal
Staff Liaison: Cherryl Silva
Archived Minutes: Click here
Charge: The purpose of the Committee is to recommend to the Board tournament sanctions for approval by the Board.
Members: Suzy Cossette (Chair), Mark Fairchilds, Andrea Norman, Luis Reis, Jon Toney, Scott Winn
Staff Liaisons: Tommy Tu
2025 Minutes:
Archived Minutes: Click here
Charge: The purpose of the Committee is to ensure that USTA NorCal tournaments promote fair play and sportsmanship.
Members: Bill Johnston (Chair), Francie Burkhard, Suzy Cossette, Amina Halsey, Jeff Irwin, Carol Kim, Nancy Levin, Marilyn Morrell-Kristal, Jeff Sherman, Pam Sloan
Staff Liaison: Vinod Herur
2025 Minutes:
Archived Minutes: Click here
Charge: To facilitate the update of the USTA NorCal strategic directions and to advise on creative opportunities and strategies to achieve the NorCal mission.
Members: Chrissie Costamagna (Chair), Margie Campbell, Shaun Chaudhuri, Gordon Collins, Andrea Norman, Craig Pasqua, Pamela Sloan, Keith Wheeler
Staff Liaison: Summer Verhoeven
2025 Minutes:
Archived Minutes: Click here
Charge: The purpose of the Committee is to advocate for wheelchair tennis throughout the USTA NorCal Section and engage tennis delivery systems to provide wheelchair tennis experiences through programs, events, tournaments, clinics, instructional programs and collegiate opportunities.
Members: Don Bearden (Chair), Marsten Anderson, Dez Del Barba, Kamini Del Barba, Kylie Hornbeck, Anil Pakina, Phil Peabody, RL Scott, Ashley Sisti, Edgar Vidriales
Staff Liaison: Christy Perez
2025 Minutes: 3/4
Archived Minutes: Click here
Volunteer Opportunities
At USTA NorCal, we're committed to fostering tennis growth in our Northern California and Northwest Nevada communities, and volunteering plays a crucial role in achieving this mission. If you're passionate about tennis and eager to contribute to community engagement, we invite you to explore various volunteer opportunities.
Get involved in promoting fair play for both adults and youth, lend a hand at tournaments and events or join our committees supporting diverse tennis programs. Discover the different volunteer roles available below.
For any general inquiries about volunteering at USTA NorCal, please reach out to Melissa Negri or fill out our interest form below.
Thank you for your interest in volunteering with USTA NorCal!

The Local Area Coordinator (LAC) is a pivotal volunteer role dedicated to supporting the USTA NorCal Adult Leagues program. As the primary point of contact for Adult Leagues captains and players across the section, LACs play a key role in interpreting and implementing USTA rules and Local League Area Regulations.
LACs are the go-to contact for questions, suggestions and grassroots problem-solving. They aid players in team placement, guide captains in team formation and even pave the way for new teams to hit the court. LACs work hand-in-hand with USTA NorCal staff on various league matters and are also a strong presence at the Adult Leagues championship events throughout the year.
Interested in becoming an LAC? Learn more about this vital volunteer position and contribute to the thriving tennis community in Northern California!
Become a USTA NorCal Approved Court Monitor and be part of the excitement on the court! As a Court Monitor, you'll play a crucial role in ensuring fair and sportsmanlike play, keeping matches running smoothly, and assisting players with any on-court issues. This is an excellent entry point into the world of officiating, where you'll work closely with our officiating team and help educate players on the rules and regulations of the game.
If you have any questions, feel free to reach out to Vinod Herur. Ready to get involved and be part of the action? Click the button below to express your interest. We can't wait to welcome you to our team!
We're looking for enthusiastic volunteers to join us at our local tournaments and events throughout the year. USTA NorCal hosts multiple annual events, and your help can make a big difference! Whether you're a seasoned tennis fan or new to the game, your participation is valued and can make a meaningful impact.
If you're interested in learning more, click the button below to submit your interest.
USTA NorCal committees play a pivotal role in advancing our mission to promote and develop tennis as a lifelong, inclusive activity. These committees offer vital assistance to our staff by contributing to idea development, fostering player connections and promoting tennis across the section. Learn more about the different USTA NorCal committees here.
Considering joining a USTA NorCal Committee? Express your interest by clicking the button below. Your contribution can make a real impact. Let's work together to strengthen the tennis community in our section!
Careers
Explore rewarding career opportunities at USTA NorCal, where we're seeking enthusiastic individuals ready to contribute to the expansion of tennis. If you're passionate about making a difference in a professional environment, consider joining our team. Discover how your skills can play a vital role in shaping the future of tennis in the USTA Northern California section.

Benefits



TIME TO RECHARGE & ENERGIZE
Generous paid time off policy— including vacation, sick, paid holidays, parental leave and a paid winter break.



FLEXIBILITY
Our hybrid approach blends remote work with onsite collaboration, fueling both partnership and creativity.
HEALTH PACKAGES
Comprehensive benefits designed to meet your unique needs—medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, life and disability insurance and resources for mental health.
FINANCIAL PLANNING
Plan for your future financially and professionally: 401(k) with employer matching (up to 5%), promotional and growth opportunities, and Learning and Development programs to learn on the job.
REIMBURSEMENT
Cell phone and internet stipends.
OTHER COOL PERKS
Discounts with our network of partners, complimentary Adult League registrations, USTA Apparel, and fun events are just a few of the optional benefits available.
At USTA NorCal, we know people are our most important asset. That’s why we provide a wide range of benefits, incentives and opportunities that promote physical and mental well-being, work-life balance and fun—at work, on the courts and well beyond.

Join the Movement
At USTA Northern California, we're committed to expanding our sport to new generations of diverse fans, players, volunteers and team members. This commitment starts with creating an inclusive workplace culture where everyone can not only be themselves but the best version of themselves.
We welcome all individuals to apply and share how your unique experiences can "serve" our team.
USTA Northern California values diversity and is proud to be an equal opportunity employer. We welcome applicants of all backgrounds and statuses protected by law.
To protect the rights of our employees and community members, completing a background check and the Safe Play national training program is mandatory for all positions.
USTA NorCal Career Opportunities
Ready to join the team? Check out our current job openings at USTA Northern California below and take the next step in your career with us.
Additional Tennis Industry Opportunities
USTA Northern California is committed to supporting our play partners in promoting their tennis employment opportunities. Discover additional tennis-related opportunities outside of USTA NorCal by exploring the opportunities more below. Please note that USTA Northern California does not have any affiliation with these jobs beyond raising awareness about the available opportunities.
Head Racquets Professional
Description
Head Racquets Professional - Marin Country Club Novato, CA
About the Club Marin Country Club is a premier, member-owned private country club located in Novato, California. With a strong tradition of excellence, we pride ourselves on providing outstanding racquets, golf, fitness, dining, and social experiences to our membership. The club has four outdoor tennis courts, and four hybrid pickleball courts. Marin Country Club is managed by Troon.
We are seeking an enthusiastic, experienced, and dynamic full-time Head Racquets Professional to join and grow our racquets program. Reporting to the Director of Racquets, this individual will play a key leadership role in instruction, programming, member engagement, and staff development. The ideal candidate is personable, energetic, highly skilled in both tennis and pickleball, and passionate about building community through racquet sports.
Key Responsibilities
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Provide high-level private and group instruction for players of all ages and abilities in tennis and pickleball
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Organize and lead clinics, socials, mixers, ladders, and competitive play opportunities
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Assist in scheduling, staffing, and mentoring seasonal staff
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Support the development of innovative programming that encourages participation and membership engagement
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Serve as an ambassador for the club, fostering a welcoming, inclusive, and professional environment
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Work collaboratively with the Director of Racquets and other departments to deliver seamless member experiences
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Help oversee racquets facilities, equipment, and racquet stringing operations
Qualifications
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Minimum of 3 years of teaching experience in a private club, resort, or high-performance environment
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RSPA or PTR certification required; PPR (or equivalent) pickleball certification required
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High-level playing ability in tennis and pickleball
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Proven success in instruction, programming, and member engagement
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Strong leadership, communication, and interpersonal skills
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Commitment to professionalism, service excellence, and continuous improvement
Compensation & Benefits
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Competitive base pay, plus commission on lessons and clinics
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Base Pay: $25.00/hr
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Commission on lessons, clinics and programs
Estimated Total Compensation: $105,000 - $125,000+ (based on performance a program participation)
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Comprehensive benefits package, including health, retirement, and professional development support
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Beautiful work environment in Marin County, just 20 minutes North of San Francisco
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Opportunity to be part of a collaborative, forward-thinking racquets team
Retail Associate - Tennis Warehouse & Running Warehouse - Mountain View, CA
Description
$20-$24 an hour
Hiring full time and part time employees
This position requires physically reporting to work in Mountain View, CA.
About Us
We are a dynamic e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.
We are looking for reliable and personable individuals to help us build lasting relationships with our Tennis Warehouse and Running Warehouse customers in our retail storefront located in Mountain View, California. Join our team of hard-working associates committed to maintaining our high standards of service. Together, we strive for excellence while embracing straightforward solutions to exceed our customers' expectations.
Sports Warehouse is comprised of:Tennis WarehousePickleball WarehouseRunning WarehouseTackle WarehouseRiding WarehouseInline/Ice/Derby WarehouseSkate Warehouse
Purpose of Position
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Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
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Maintain store inventory and presentation via stocking, merchandising, and cleaning.
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Perform basic racquet preparation and maintenance, including stringing and other racquet services.
Duties and Responsibilities
Customer Service
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Greet customers and offer warm hospitality throughout their visit.
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Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers.
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Display a comprehensive and current understanding of company policies, procedures, products and services.
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Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
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Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.
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Be flexible during busy times by helping fellow co-workers and multi-tasking.
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Maintain a safe and clean work environment.
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Continuously learn and develop skills, procedures and information relevant to the position.
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Understand resources available to locate answers to product questions.
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Communicate with other departments when necessary, regarding any customer issues.
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Other necessary duties deemed necessary in the daily operation of Sports Warehouse.
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Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.
Requirements
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One weekend shift may be required
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Prior retail sales, cashier, or customer-focused experience preferred.
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Passion and knowledge for Tennis, Pickleball or Running preferred.
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Stringing experience a plus.
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Listen well to customers and serve them in a manner that is friendly.
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Solve problems with creativity.
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Proficient in Microsoft Office Suite.
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Demonstrate ability to learn new software applications.
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Communicate effectively, encourage others and behave professionally.
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Take an all-hands-on-deck approach to support the team across the store.
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Take direction well and learn in a fast-paced environment.
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Focus, maintain attention to detail and balance multiple duties in a dynamic environment.
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Work independently and productively, stay motivated and appropriately prioritize tasks.
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Recognize the need to ask for assistance.
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Function as part of a team, having a positive attitude and strong work ethic.
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Demonstrate a sense of pride in your work and represent Sports Warehouse in a positive manner.
Supervisory Responsibility
This position has no direct supervisory duties.
Work Environment
This role functions within a typical retail environment that requires frequent face-to-face interactions with customers and staff. This requires routinely utilizing tablets, computers, cash registers/credit card machines and phones for day-to-day tasks. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
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Regularly required to handle objects, type on a computer, use tablets and phones and computer software.
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Regularly use cash registers, credit card processors and other retail related technology.
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The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
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The ability to observe details at close range (within a few feet of the observer).
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Frequently required to stand for prolonged periods of time, in addition to moving about inside the building. Position may require being seated occasionally.
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Regularly requires use of hands, fingers, wrists, and arms while stringing racquets.
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Occasionally required to stoop, bend, twist, reach, kneel, crouch or climb.
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Must regularly lift and/or move objects that weigh less than 25 pounds, occasionally lift and/or move items that weigh between 25 – 50 pounds, and rarely lift and/or move items that weigh 50 pounds or more.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Afterschool Enrichment Coach - East Palo Alto Tennis and Tutoring (EPATT)
Location: East Palo Alto, California
You will support after-school programming, approximately 25 hours per week, in partnership with East Palo Alto Tennis and Tutoring (EPATT). EPATT’s mission is to equip youth to thrive through academics, tennis, and character development. Learn more about their approach here: EPATT Afterschool Programs. Together, City Year and EPATT are working to ensure students in our community thrive both in and out of the classroom.
Your Role Will Include:
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Supporting afterschool enrichment at EPATT through academic coaching, recreational activities, and social-emotional learning
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Leading or assisting with programming that includes:
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Homework help and tutoring
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STEAM-based learning
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Tennis, recreation, and team-building activities
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Student clubs, leadership development, and service projects
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Co-creating events that celebrate student success in academics, attendance, and behavior
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Collaborating with EPATT staff, school faculty, and your City Year team to plan engaging and supportive experiences for students
What You’ll Receive:
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Health, dental, and vision insurance
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Mental health support via Curalinc and Talkspace
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$734.00 Bi-weekly living stipend
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Relocation assistance (if applicable)
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$3,697.50 Segal AmeriCorps Education Award upon completion
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Scholarships and career pathway opportunities
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City Year uniform parts and other member perks
Start Dates: July/August
To apply or ask questions, please contact Shannon at shannon.spafford@cityyear.org.