Ready to join the team? Check out our current job openings at USTA Northern California below and take the next step in your career with us.

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Information Technology (IT) Manager

Learn more below and then submit your resume and cover letter in PDF format to kwalker@norcal.usta.com or apply on the Indeed job board by 6pm Sunday, May 25, 2025.

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Lead and manage Information Technology (IT) operations for both on-site and remote work environments.
Work closely with leadership to strategize IT initiatives, assess, develop, and implement hands-on
technology solutions. Oversee data policies and processes related to organization KPIs and strategic
initiatives.

• Manage and maintain USTA NorCal’s IT infrastructure to ensure reliability, scalability, and security.

• Provide hands-on delivery (working at least 3 days in-office) of all day-to-day IT needs including company laptops, on-site workstations, data storage, and hardware support including AV and printers.

• Work strategically to assess current IT/data processes and procedures. Provide recommendations to ensure that the best IT practices and support mechanisms are addressed, structured, and delivered accordingly.

• Plan, budget, procure and deploy hardware solutions including workstation equipment, office AV & printers, networking solutions, and shared IT equipment to be used at events.

• Manage organization IT helpdesk solutions ensuring that all in-office and remote staff are supported.

• Serve as the main point of contact for third party IT contractors. Analyze and manage relationships to ensure deliverables are met.

• Oversee and manage cyber security programs including training and support.

• Assess and manage all software solutions including contract terms, license provisioning, CRM systems, and research new vendors as needed.

• Oversee USTA data feeds to ensure data integrity and reliability.

• Implement and deliver organization data policies to ensure compliance with privacy and security standards.

• Collect and organize data in service to organization KPIs to help achieve goals through data driven decision making.

• Lead technical and equipment support for onsite and offsite events (such as the USTA NorCal Annual Meeting) including inventory management.

• Assist with website support needs including SEO optimization.

• Support organizational special projects as requested.

 

Travel Obligations

• Must be available for infrequent travel within the NorCal section, willing to work occasional weekends for events or meetings, and ready to accommodate extra hours as necessary to meet organizational needs.

 

Who You Are

• Preferrable that you reside in a Bay Area County with good proximity to our Alameda office.

• Experience leading an Information Technology functions in small business with at least 5-8 years’ experience in network and technology support.

• Expert knowledge of the operation of Microsoft and Apple based business applications and operating systems.

• Experience working in Rippling, MS 365, Google Workspace, AWS, Zoom, Asana, Zendesk, Adobe, Tableau, Formstack.

• Strong understanding of data governance, cybersecurity, and technology trends.

• Ability to manage complex and competing priorities.

• Self-starter, proactive, well-organized, extremely detail-oriented and an assertive team player.

• Flexibility and ability to easily adapt to change.

• Excellent interpersonal communication, listening, collaboration and presentation skills.

• Strong problem solving and analytical skills; self-starter.

• The ability to work both as a team and independently.

• Ability to prioritize multiple projects, priorities and deadlines.

• Technical Schooling or 5+ years working in the Information Technology space.

 

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive
benefits package designed to meet the needs of a diverse workforce.

Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in- office
collaboration to spark teamwork and creativity. The role works in the Alameda, CA office at least 3 days
per week.

Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors
virtually, a flexible spending account to manage your health and dependent care expenses, and life and
disability insurance are a small part of our offerings.

Time to recharge and energize: Generous paid time off policy - including vacation time, sick hours, paid
holidays, parental leave, and a paid winter break.

Plan for your future financially and professionally: 401(k) with employer matching (up to 5%), promotional
and growth opportunities, Learning and Development programs to learn on the job. Mental and emotional
wellness resources for overall well-being.

Other cool perks: A personalized health management program, voluntary benefits such as legal aid,
commuter benefits, discounts with our network of partners, and fun events are just a few of the
optional benefits available.

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This is a full-time job (8am-5pm) and the expected compensation range for this position is $100K –

108K annually depending on experience and reports to the Director, Operations & Strategy. This
role is exempt and not eligible for overtime pay.

This range does not include any additional pay or benefits for which a person may qualify. The actual
base salary offered is determined by several variables, including, as appropriate, the applicant's
qualifications for the position, the years of relevant experience, and unique skills.

Come One, Come All
We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team
with your unique experience.

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age,
disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or
expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status,
creed, genetic information, or any other status protected by applicable federal, state, or local law.

We will ensure that individuals with disabilities are provided with reasonable accommodation to
participate in the job application or interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact us to request accommodation.

Submit your resume and cover letter in PDF format to kwalker@norcal.usta.com by 6pm Sunday, May 25,
2025.

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